How long you have
Seven days from the day your order arrives, unless the product's own page says otherwise. Some things we can take back for longer, and a few we cannot take back at all — where that is the case, it is written on the product page before you buy, not afterwards.
What we cannot take back
Anything that has been used, marked or washed, and anything whose sealed packing has been opened where the product page says it cannot come back once opened. Steel that has been through a kitchen cannot be sold to somebody else, and you would not want to be sent one that had.
Please send things back in the packing they arrived in, with the lids, seals, straws, spoons or dividers that came with them.
How to ask
Sign in, open the order, and use the Return or exchange button. It shows you exactly what can be sent back and until when. If you would rather talk to somebody, call 63616 18712.
Please do not post anything yet
Wait until we have replied. We look at every request and email you back — and that email is what tells you where to send it. Something posted before we have replied can go astray, and then neither of us can prove what happened.
If it arrived damaged or we sent the wrong thing
That is our mistake, not yours. Tell us within 48 hours, with a photograph if you can, and we will replace it or refund it in full.
Exchanges
Where the product page offers it, you can ask for a replacement instead of your money back. We send the replacement once the first one is back with us and we have looked at it.
What happens to your money
See our refund policy.
Talk to us
Call 63616 18712 or write to connecting2lucky@gmail.com.
